At Cbl Solutions, we want to ensure your satisfaction with our electronic items and accessories. Our refund policy is designed to be fair and transparent. You may be eligible for a refund under the following circumstances:
1.1 Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team within [7] days of receiving the item. We will provide instructions for the return or exchange of the product.
1.2 Order Cancellation
If you wish to cancel your order, you must do so before the item ships. Orders that have already been shipped cannot be canceled.
1.3 Non-Delivery
If you have not received your order within [3] days from the expected delivery date, please contact our customer support team to initiate an investigation. If it is determined that the item is lost in transit, we will provide a refund or send a replacement.
1.4 Returns for Any Other Reason
If you are dissatisfied with your purchase for any other reason, you may request a return and refund within [7] days of receiving the item. The item must be in its original condition, unused, and in its original packaging.
2. Refund Process
To request a refund, please contact our customer support team at [contact@cblsolutions.org]. You will be required to provide:
Your order number The reason for the refund request Photos or proof, if applicable (e.g., for damaged or defective items) Our team will review your request and provide you with further instructions. Refunds will be processed within [3] days after approval.
3. Refund Method
Refunds will be issued using the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
4. Shipping Costs
Shipping costs, including return shipping costs, are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped).
5. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
[contact@cblsolutions.org]
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